Returns & Exchanges
At Tiege Hanley, we want you to look and feel your best, which is why we offer a 30-day money-back guarantee if you are not completely satisfied with your skincare routine. Whether it is an exchange or a full refund, our goal is to ensure your experience is as uncomplicated as our products.
Initiate Your Request
Log in to your customer portal or contact our support team within 30 days of receiving your order to start the return or exchange process.
Prepare Your Package
Securely pack the items in their original packaging. Please include your order number or the original packing slip to ensure faster processing.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse receives and inspects your return, we will issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing