Frequently Asked Questions
Everything you need to know about your uncomplicated skincare routine.
How long does shipping take?
Orders are typically processed within 1-2 business days. Domestic shipping within the United States usually takes 3-5 business days, while international shipping can take 10-21 business days depending on the destination.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your first box, contact our customer support team within 30 days of receipt to initiate a return or exchange.
Can I customize my subscription frequency?
Yes, you have full control over your subscription. You can skip a month, change your delivery frequency, or pause your account at any time through your customer portal.
Are your products suitable for sensitive skin?
Absolutely. Our formulas are designed to be high-quality and effective while remaining gentle enough for all skin types, including sensitive skin. We avoid harsh fragrances and unnecessary additives.
How do I know which system is right for me?
We offer tiered systems (Level 1, 2, and 3) based on your specific needs. Level 1 covers the basics, while Levels 2 and 3 add anti-aging products like eye cream and firming serum.
Do you ship internationally?
Yes, we ship to most countries worldwide. Please note that international orders may be subject to customs fees or import duties depending on your local government's regulations.